Payment Method

All payments are made in cash at the branch counter at the time of collection. No online payment, pre-payment, or card payment is required or accepted through the booking system. Your booking simply reserves your slot and confirms the agreed rate with our staff — you pay when you arrive.

User's Responsibilities

You acknowledge and agree that:
- Foreign currency exchange rates vary from time to time. The Company will not entertain any claim for compensation due to change in the rates.
- You shall only proceed with the exchange upon receiving formal confirmation from the Company, which should be retained for use in the event of any discrepancies.
- You shall satisfy all regulatory requirements including but without limitation to Anti-Money Laundering, Anti-Terrorism Financing and Funding for the Proliferation of Mass Destruction Weapons No. 8 of 2010, Law No. 9 of 2013, and such other laws and regulations as may be applicable from time to time.
- You shall fully cooperate in the event that additional information is requested from you by the Company to carry out Customer Due Diligence requirements as required by Applicable Laws.
By making a booking, you agree that:
- any arising liability is on your own account;
- you are waiving all right of claims and may not hold the Company liable from any legal action or losses incurred;

Types of Cancellation

1. Cancellation Upon Completion of a Purchase/Sale Transaction

We do not allow a cancellation for a completed transaction where the currency exchange has already taken place and a receipt has been issued. In the event you wish to cancel the completed transaction, you shall immediately perform an opposite transaction to reverse the purchase or sale. You are liable to pay for the difference in the buy/sell rate at the prevailing board exchange rate set by the Company.

2. Cancellation of Bookings

Since all payments are made in cash at the branch, there is no online payment to refund. Cancellations are straightforward — simply cancel before you visit the outlet.

How to cancel

Send a WhatsApp message to +62 812-3769-612 with your full name, KTP or passport number, and booking number. Cancellations must be made before you visit the branch. The Company reserves the right to stop honoring further bookings if multiple cancellations are made without good reason.

No-show

In the event you fail to collect within the agreed collection window, your booking will be treated as cancelled. Since no payment was made in advance, no refund process is required.

Cancellation after exchange is completed

Once cash has been exchanged at the branch and a receipt issued, the transaction is final and cannot be cancelled online. To reverse a completed exchange, visit the branch directly to perform an opposite transaction at the prevailing rate.

This document is strictly private, confidential and personal to its recipients and should not be copied, distributed or reproduced in whole or in part, nor passed to any third party without prior permission. ©Bali Primadana Gemilang, All Rights Reserved.

Cancellation and Refund Policy